On the hunt for problem solving training? Our instructors host webinars on the latest problem solving methods almost every week. Register today to reserve your seat in one of our free live webinars. Each session is approximately 45 minutes and packed full of useful information and tips for facilitating better investigations.
After registering, you will receive a confirmation email containing information about joining the webinar, including options to listen by phone or PC. You can project these presentations in a meeting room with an LCD projector to accommodate a large group or attendees can connect at their own PC.
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Aaron Cross will show how work processes and root cause analysis can be used together to complete an investigation in this week's webinar. Attendees will see how a Process Map can be used to identify breakdowns in their work processes and allows investigators to be more specific, leading to more effective solutions.
This free webinar explains how to facilitate an investigation with a multidisciplinary team and provides some helpful documentation tips you can begin applying in your group. When a big problem happens there’s a lot of information that needs to be collected. It may involve multiple people from different groups. Typically, there’s not one person who knows all the various pieces. Each person may see the problem from their own point of view, but a thorough root cause analysis reveals how all the parts fit together.
All the information about the problem, whether it’s collected in group meetings or one-on-one conversations, needs to be validated and organized. Seemingly small details at the outset may be extremely important. This complete understanding is essential for preventing future incidents from occurring.
In the problem solving realm, there is a commonly cited adage that a problem well defined is a problem half solved. This saying highlights both the importance and challenge of a good problem definition. Unfortunately, we see many problem solving efforts struggle with this critical step of problem solving. The result is often disagreements, wasted time, and missed opportunities to solve the problem.
During this webinar, we will:
This FREE Webinar will demonstrate how powerful the drawing tool within Excel can be to document, communicate and share your entire investigation within our Excel Cause Mapping template without having to invest in new expensive, complicated software.
Typically, your frontline people are the first to experience problems in your company. Oftentimes small anomalies are overlooked or unreported to management because they seem normal to the frontline - “it always does that.” A thorough incident investigation reveals signals that had been missed for days, months and sometimes even years.
There’s a huge amount of frontline information and insight available if a company knows how to access it. Frontline employees should be problem-solving lookouts for your organization. The closer problem analysis is moved to the day-to-day work, the better an organization’s ability to respond and reduce the likelihood of catastrophic events. This is one of the advantages of 5-Why for the frontline. This webinar will contrast the conventional approach to 5 Whys with our 5-Why Cause Mapping method, and we’ll explain how you can apply it to your organization.
During this FREE 45-minute live Webinar, you'll learn more about the five basic elements for establishing a comprehensive root cause analysis program: the method; measurements; roles in the investigation process; facilitation, documentation & storage; and review of the entire program.
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