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Kim Smiley
Mar 2, 2020
Case Study: Iowa Caucus Results Delay
[ Read More ]
Kim Smiley
Dec 2, 2019
Getting Started With the Cause Mapping® Template in Microsoft Excel
[ Read More ]
Kim Smiley
Nov 18, 2019
A Heart-Stopping Error: Medical Procedure Performed on Wrong Patient
[ Read More ]
Kim Smiley
Nov 4, 2019
Case Study: Customer Complaint Goes Viral
[ Read More ]
Kim Smiley
Aug 12, 2019
Case Study: Deadly Blood Transfusion Error
[ Read More ]
Kim Smiley
Jul 22, 2019
Case Study: Baltimore Cyberattack
[ Read More ]
Kim Smiley
Jun 10, 2019
Case Study: The Sinking of the Andrea Doria
[ Read More ]
Kim Smiley
Jun 3, 2019
The Case of Willie King: A Cause Map of a Wrong-Site Foot Amputation
[ Read More ]
Kim Smiley
May 13, 2019
Case Study: Plane Lands At Wrong Airport
[ Read More ]
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